Last updated: October 12, 2026
This Privacy Policy explains how ShopZentral collects, uses, stores and shares your personal information when you visit our website, place an order, contact us, subscribe to our communications or otherwise use our Services.
Our store is hosted by Shopify.
Personal Information We Collect
Depending on how you use our website, we may collect:
- Name
- Billing and delivery address
- Email address
- Phone number, where provided
- Order and transaction details
- Payment confirmation details
- Account information, if you create an account
- Communications you send to us
- Product reviews and other content you submit
- Device, browser and IP address information
- Website usage information
We do not store full payment card details. Payments are processed through Shopify and/or our payment providers.
How We Collect Information
We collect personal information:
- Directly from you when you place an order, contact us, create an account, submit a review or subscribe to marketing communications
- Automatically through cookies and similar technologies when you use our website
- From service providers and business partners that support our website, payments, shipping, fulfilment, analytics, marketing and other business operations
How We Use Personal Information
We use personal information to:
- Process and deliver orders
- Process payments
- Provide customer support
- Manage returns and refunds
- Communicate with you about orders and enquiries
- Provide and improve our website and Services
- Manage customer accounts
- Detect and prevent fraud and security issues
- Comply with legal, tax and regulatory obligations
- Send marketing communications where permitted and where you have consented or another lawful basis applies
- Analyse website usage and measure advertising performance where applicable
Lawful Bases
Depending on the purpose, we process personal information on the following lawful bases:
- Contract: to process and fulfil orders and provide Services you request
- Legal obligation: where processing is necessary to comply with legal, accounting or regulatory requirements
- Legitimate interests: to operate, secure and improve our business and Services, prevent fraud and provide customer support, where permitted by law
- Consent: where we ask for your consent, including for certain marketing communications and non-essential cookies or similar technologies
We only rely on a lawful basis that is appropriate for the particular processing activity.
Marketing Communications
If you choose to receive marketing communications from us, we may send you information about products, offers and promotions.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at contact@shopzentral.com.
Sharing Personal Information
We may share personal information where necessary with trusted third parties that support our business, including:
- Shopify
- Payment processors
- Delivery and fulfilment providers
- Website and IT service providers
- Analytics providers
- Review providers
- Marketing and advertising providers, where applicable
- Legal or regulatory authorities where required by law
To deliver your order, we share your name, delivery address and contact details with our fulfilment partners and delivery carriers, some of which are located outside the United Kingdom.
We do not sell your personal information.
Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide and support its services and may process information for its own purposes as described in its privacy policy.
You can read more about Shopify's privacy practices at Shopify's Privacy Policy.
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep our website functioning
- Remember preferences
- Support shopping cart functionality
- Analyse website usage
- Improve our Services
- Measure advertising performance where applicable
We may use Google services such as Google Analytics and Google Ads, which use cookies to measure website usage and advertising performance. Third-party vendors, including Google, may also use cookies to show you ads based on your previous visits to our website. You can manage Google ad personalisation and opt out of personalised advertising at adssettings.google.com.
Where consent is required for non-essential cookies or similar technologies, we will request your consent before using them.
You can manage cookies through the cookie controls provided on our website and through your browser settings.
Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, meeting legal and tax obligations, preventing fraud and resolving disputes.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
However, no method of internet transmission or electronic storage is completely secure.
International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this happens, we take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable data protection law.
Your Rights
Depending on your circumstances and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request a portable copy of your personal information
- Withdraw consent where processing is based on consent
You also have an absolute right to object to direct marketing.
To exercise your rights, contact us at contact@shopzentral.com.
We may need to verify your identity before processing certain requests.
Children's Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or security of websites that we do not control.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
Complaints
If you have concerns about how we use your personal information, please contact us first at contact@shopzentral.com so that we can investigate your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.
Information about making a complaint is available at:
https://ico.org.uk/make-a-complaint/
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology or legal requirements.
The updated version will be posted on this page with a revised Last updated date.
Contact
Store Name: ShopZentral
Email: contact@shopzentral.com
Phone: +44 7394 389751
Address: 25 Chesterfield Avenue, Chesterfield, S43 2BX, England, United Kingdom
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)
We aim to respond to all enquiries within 24 hours.
Please Note: This address does not accept returns. For returns, please contact our customer support team for assistance and the correct return address.
For the purposes of applicable data protection law, ShopZentral is the data controller of your personal information.