Last updated: October 12, 2026
These Terms of Service apply to your use of the ShopZentral website and to purchases made through it.
By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced on our website. If you do not agree with these Terms, please do not use our website.
SECTION 1 – WEBSITE USE
You agree to use our website only for lawful purposes.
You must not misuse the website, interfere with its operation, attempt to gain unauthorised access, or use the website in a way that may harm ShopZentral or other users.
SECTION 2 – PRODUCTS
We make reasonable efforts to ensure that product descriptions, dimensions, images, colours and other product information are accurate.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting conditions and the materials used.
You should review the product description, dimensions and specifications carefully before placing an order.
We reserve the right to update product information, discontinue products or limit product availability where necessary.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase the products selected.
You will receive an order confirmation email after placing your order. This acknowledges receipt of your order and is not acceptance. Your order is accepted when we send you a dispatch confirmation email.
We reserve the right to refuse or cancel an order where, for example, a product is unavailable, there is an obvious pricing or product information error, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been taken, you will receive a refund for the amount paid.
SECTION 4 – PRICES AND PAYMENT
All prices are displayed in GBP unless otherwise stated.
The price shown at checkout is the price you pay for the goods and standard UK shipping.
Prices and promotions may change before an order is placed. The price applicable to your order will be the price displayed at checkout when the order is placed.
Payment must be completed through the payment methods available at checkout.
SECTION 5 – SHIPPING AND DELIVERY
Orders are processed and delivered in accordance with our Shipping Policy.
Any delivery times shown on our website are estimates and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including carrier delays, customs processing or other unforeseen events.
Further information about delivery times, shipping charges and available destinations can be found in our Shipping Policy.
SECTION 6 – RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds and cancellations are handled in accordance with our Return & Refund Policy.
Nothing in these Terms limits or excludes any legal rights you have as a consumer under applicable law.
For online purchases, statutory cancellation rights may apply. Details of how to cancel an order and return products are provided in our Return & Refund Policy.
SECTION 7 – DAMAGED, FAULTY OR INCORRECT PRODUCTS
If you receive a product that is damaged, faulty or different from what you ordered, please contact us as soon as reasonably possible at contact@shopzentral.com or via our Contact page.
We may ask you to provide photographs or other information to help us assess the issue and determine an appropriate resolution.
Nothing in these Terms affects your statutory rights in relation to faulty, misdescribed or unsuitable goods.
SECTION 8 – PRODUCT INSTALLATION AND SUITABILITY
Some lighting products may require assembly, electrical installation or secure mounting.
You are responsible for ensuring that products are installed and used safely and in accordance with any instructions provided.
Where professional electrical installation is required, we recommend using a suitably qualified professional.
SECTION 9 – INTELLECTUAL PROPERTY
All content on the ShopZentral website, including our branding, logos, text, graphics, images and design elements, is owned by or licensed to ShopZentral and may not be copied, reproduced, modified or used without our prior written permission.
SECTION 10 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, services or applications.
We are not responsible for the content, availability, privacy practices or policies of third-party websites or services.
SECTION 11 – REVIEWS AND CUSTOMER CONTENT
If you submit a review, photograph, comment, suggestion or other content to ShopZentral, you confirm that you have the right to submit that content and that it does not infringe the rights of another person.
By submitting content, you allow ShopZentral to use and display it in connection with our website and business, subject to applicable law.
We reserve the right to remove content that is unlawful, misleading, abusive, offensive or otherwise inappropriate.
SECTION 12 – WEBSITE INFORMATION
We make reasonable efforts to keep our website accurate and up to date. However, occasional errors or omissions may occur, including in relation to product information, pricing, availability, promotions or shipping information.
Where permitted by law, we reserve the right to correct errors and update information.
SECTION 13 – LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
We are not responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer.
SECTION 14 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
SECTION 15 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer, this does not affect any mandatory rights or protections available to you under the laws of the country in which you live.
Contact
Store Name: ShopZentral
Email: contact@shopzentral.com
Phone: +44 7394 389751
Address: 25 Chesterfield Avenue, Chesterfield, S43 2BX, England, United Kingdom
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)
We aim to respond to all enquiries within 24 hours.
Please Note: This address does not accept returns. For returns, please contact our customer support team for assistance and the correct return address.